Returns and Exchange

Order Cancellation

If for any reason you are not satisfied with the goods ordered, then you have the right to return the goods to us within 14 working days after receipt of the goods. You must notify us by email to:

You will be required by the terms of this Contract, to return the goods to Pouty Lipzz Limited, Victoria House, 49 Clarendon Road, Watford, Herts WD17 1HX, United Kingdom. In such cases, and providing that the goods are received according to these terms, then we will reimburse the cost of the goods within 30 days after receiving your returned goods. Please ensure that you receive and retain a proof of postage. We are not liable for returned goods lost in transit.

Returned goods must be unused. We will not accept the return of goods which we reasonably believe have been used. In such cases, you will be notified by email that no refund will be made to you, and it will be your responsibility to arrange for the returned goods to be posted back to you within 30 days of our email confirming that no refund will be made.

Damaged or Faulty Items

You are responsible for examining the goods following receipt. If the delivered goods are damaged or faulty in any way, then please notify us within 3 working days after delivery by email to: Providing that the goods are unused, then we will replace the goods or offer you a refund.

Your statutory rights remain unaffected.